BPO ( Business Process Outsource)
- Web Development and Design
- Software Application Development
- Data Encoding and Data Entry
OUTSOURCING SOLUTIONS
Companies in pursuit of high performance know that they need to focus on their core business, make the most of market opportunities and energize their operations. To stay competitive, companies cannot always rely on their customers contacting them. Customer care services are becoming more and more proactive. ITBOSS INC. will then help you to implement and/or develop a strategy to complement your company’s existing programs. Our highly-trained and professional Telemarketers are able to provide 24/7 outbound support for worldwide product and service promotions, appointment setting.
Telemarketing
Telemarketing is evermore prevalent in today’s competitive market. Most companies, of all sizes, are employing various methods of bringing in new business. IT BOSS INC. can help you create new business. Employ our highly competent Telemarketers to contact your untapped sources of revenue. We will sell your products and services for you. Just provide us with leads, or if you’ve never done this before, we can provide them to you.
Appointment Setting and Lead Generation
Are you spending too much of your valuable time scheduling appointments? Let our friendly, professional agents do it for you. We can work with your current program, or provide one for you. We can record the conversations of all appointments made on your account for you to keep for your records; If you are interested and would like further information. We can generate fully qualified leads capture to track response from various advertising mediums, as well as build mail list and/or database for appropriate sales follow up.
Market Surveys and Industry Research
Want to make sure that you are satisfying your customers and their needs? We can build a survey based on the services you provide and follow up with callers that have recently placed calls to your company. Our Phone Specialists can easily fulfill this requirement at a fraction of what your company would normally be paying.
Product / Service Launches and Promotions
Is your product or service just coming to market? Are you promoting or launching a supplemental brand to your current products or services? IT BOSS INC. can easily promote products, services, events, raffles, websites, etc. We will ensure awareness of your company.
Customer Loyalty Programs, Customer Win-Backs
Are your customers, all of the sudden, not purchasing as much from your company anymore? Are you re-launching a new and improved product or service? Has your company recently developed customer loyalty programs? IT BOSS INC. is ready to and capable of assisting you in your customer retention efforts.
Verifications, Collections, and Bill Chasing
Information Verification, Debt Collections, and Bill Chasing are extremely labor-intensive campaigns. Furthermore, these campaigns can be extremely lengthy. The costs associated in maintaining these, sometimes, absolutely necessary functions can weigh in heavily. IT BOSS INC is available at a fraction of the cost.
In today’s society the convenience of the telephone has become an impressive tool for prospected new customers, trying out marketing idea, analyzing market potential, and serving customer’s needs. Anyone can have a 800 number, even in their home, but not everyone can handle the volume of calls. Our friendly and professional Customer Service Representatives will gladly receive your customer’s calls/data and will then provide them with the quality customer care they deserve. With IT BOSS INC. you can seamlessly transfer this call burden to our Customer Service Specialists around the clock, 365 days a year and 24 hours a day.
Customer Service & General Inquiries, Billing Inquiries, Reservations Handling, Service Scheduling.
We handle customer service interactions such as account service, billing inquiries, technical support and service dispatch. We all have customers that call for assistance. Whether they call with a complaint, a general question, a payment inquiry or a reservation request. Do you have one phone number that your clients call for all their concerns? How would you like to break down those calls based upon specific needs while still providing that one phone number? We will gladly do this for you with a helping hand and a listening ear.
Order Taking Entry
Use our number or yours. We will access your website, we can expedite your orders and give your callers accurate and up to date information regarding your products. This puts you in control of your scripting and forms. Giving you the added advantage of no mergings or conversions.
Contest / Event Registrations, Dial-in Surveys, Dial-in Polls:
Do you require registration handling? Do you require telephone agents to assist in surveys and polls? Short-term or Long-term, IT BOSS INC. can provide you with assistance.
Dealer Locator Services
Would you like to centralize your business? Do you have multiple locations that are local to your customer’s need? We can assist your customers in finding the nearest location to them. We can also handle the coordination between locations. IT BOSS INC. can supply and handle the software necessary to make these transactions seamless. Your callers will be directed to the closest location based on zip code, city, state or product that they are calling about. Can be used with sales/lead generation or by itself.
GET A FREE QUOTE
